CONSENT MANAGEMENT APPLICATION
Scalable and streamlined consent management application purpose-built for government agencies.
Feauters & Benefits
- Customizable consent language can be tailored to suit various factors, such as location, geolocation, customer types, and more
- Supports express consent collection through single, multi-step processes or per service/agency
- Deep segmentation capabilities for consent
- Advance built-in AI for data and consent classification
- Full control of consent by constituent
- Flexible consent review policies
- Consent full audit history, including consent language, date/time, and source
- And much more
Why Now?
Collecting and managing consent is a complex process. Many public services, such as driver's licenses, are government-regulated and require the collection of consent in order to avoid significant fines and maintain trust with constituents. When collecting consent, it is essential to specify the type of service, such as requesting a fishing license or renewing a driver's license, and to state which type of constituent's information will be used clearly and by which agencies.
All the necessary constituent data should be disclosed in the language of the consent request. It is also important to note that consent collection requirements may vary by country, state, and type of service, and without a robust consent management solution, it is challenging to manage and collect constituent consent.
Feauters & Benefits
Lumi's Consent Management application, seamlessly integrated with the ServiceNow Public Sector Digital Services (PSDS) application, addresses a critical gap in the public sector digital services landscape by streamlining the intricate process of collecting, categorizing, and managing constituent consent. By eliminating the burden of securing consent for digital service provision, our solution not only ensures compliance with regulations but also enhances transparency and trust between government agencies and constituents. By tackling the complexities of consent management head-on, Lumi's application mitigates risks, enhances overall service delivery to the public, and fulfills critical regulatory obligations. Furthermore, it streamlines the onboarding process for new services, facilitating quicker adoption.
How Lumi Consent Management Application Can Help
Enhanced Compliance and Risk Management
Constituent services are subject to strict regulations, and failure to comply with consent regulations can result in substantial fines and loss of public confidence. Lumi's Consent Management application, developed on the NOW platform, will automate and standardize the process of obtaining consent for different services, agencies, and jurisdictions.
Seamless Integration with Existing and New Government Digital Services
The ServiceNow PSDS application is widely used in the public sector for a variety of digital services. Integrating Lumi's Consent Management into the same platform leverages existing infrastructure and data, reducing the complexity and cost of technology deployments. This seamless integration ensures that existing and new digital services comply with all regulations and mandates at all organizational levels.
Improved Transparency and Trust
Trust is a cornerstone of effective Citizen engagement services and portals. Utilizing Lumi's Consent Management app, public sector entities can offer greater transparency to constituents. Clear communication about what information is being collected, how it is being used, and by which agencies is crucial in maintaining public trust, particularly when handling sensitive information such as personal identification details.
Customization and Flexibility
Consent requirements vary widely by agencies, state, and the type of services offered to citizens. For example, a driver's license in one state may require different information and consent compared to a driver's license in another. Lumi's highly configurable consent management app, with its robust configuration engine, workflow, and AI engine, is designed to handle these diverse requirements with ease, instilling confidence in its adaptability.
Next Step
Lumi products can help you achieve your business goals faster and complement our exceptional services. Let's meet to see how Lumi can help you get started on your journey.