Service Offerings

FSM increases employees’ productivity and creates a proactive service mindset. This helps to reduce fix times and improve service transparency for customers. It also establishes a uniform platform capable of supporting future growth, working seamlessly with your customer support application, and service management when needed. Often, organizations have different platforms and applications for each one of these use cases. However, with ServiceNow and Lumi Services expertise, you will have one platform that natively provides support to your IT, Customer support, and Field agents. Please reach out, so we can begin our journey together.

Do you have a team that you want to assist with their digital transformation into ServiceNow? Do you have an application that has not been maintained and modernized? Are you looking to help migrate your business units into your ServiceNow platform for better services and collaboration? If so, we are here to help. Lumi Services has years of experience supporting organizations with specific use cases and transitioning them to a modern and workflow-driven app within ServiceNow. Whether this is an application for your Account Payable, your finance department, or your facility department, we are here to design and build it for you. Please reach out, so we can begin our journey together.

Lumi's Sales and Order Management (LSOM) solution empowers organizations to create a seamless value stream by managing the entire opportunity-to-renewal lifecycle on a unified platform. LSOM enables teams to rapidly define new products, services, and catalog-driven fulfillment policies, automates sales and order fulfillment processes, and equips service staff to efficiently manage post-sale activities. The outcome: faster time-to-market, accelerated and increased revenue, reduced operational costs, and enhanced customer experiences. Please reach out to have a detail conversation with our experts and how we can improve your order management lifecycle.