Welcome to Consent Management Support
A central location for all the essential information on using the content management application and requesting support.
Lumi Constituent Consent Management
Lumi Constituent Consent Management application in the public sector will prioritize security, privacy, compliance, and user-friendliness. This will effectively manage individuals' consent for using their personal data when interacting with government agencies. The Lumi Constituent Consent Management solution offers a wide range of options to customize the consent capture process according to your specific needs, considering the relevant local legislation and other applicable factors. The Lumi Consent Management application plays a critical role in collecting consent at every stage of your constituent's journey at your organization.
Feauters & Benefits
- Customizable consent language can be tailored to suit various factors, such as location, geolocation, customer types, and more
- Supports express consent collection through single, multi-step processes or per service/agency
- Deep segmentation capabilities for consent
- Advance built-in AI for data and consent classification
- Full control of consent by constituent
- Flexible consent review policies
- Consent full audit history, including consent language, date/time, and source
- And much more
Frequently Asked Questions (FAQ)
General FAQs
The Consent Management Application serves as a centralized platform where constituents can give, manage, and monitor their consent for services provided by public sector agencies. It guarantees adherence to legal and regulatory requirements while presenting a secure digital alternative to traditional paper-based consent methods. Furthermore, it enables public sector entities and similar organizations to centralize their consent requests for the services they offer to users.
Consent promotes transparency and meets regulatory requirements. It enables agencies to gather and utilize personal data responsibly while providing constituents with control over their information and its management.
Any service involving the collection of personal information, such as driver’s license applications, child services, or fishing licenses, may require consent.
Indeed, the consent application employs encryption, tamper-proof digital signatures, multi-factor authentication, and various additional security measures to guarantee the safety and authenticity of your consent records.
Technical FAQs
The application supports all modern web browsers and is mobile-friendly, adhering to accessibility standards for a seamless user experience.
Yes, you can review and revoke your consent through the constituent portal at any time.
Your signature is securely stored as a tamper-proof, encrypted record, and only authorized personnel can access it.
You will receive a notification to review the revised policy. You can choose to either keep or revoke your consent based on the changes.
Privacy & Compliance FAQs
The Consent application is developed on the ServiceNow platform. The app complies with all relevant privacy laws and regulations, including the accessibility standards supported by the NOW platform.
Yes, you can review the details of how your consent information is used as part of each consent policy. The policy details outline what your data is used for and how it is utilized. Additionally, you have access to a comprehensive dashboard to monitor your given consent.
Troubleshooting FAQs
If you experience issues, contact your agency’s support desk for assistance.
This could occur if the policy has been revised, expired, or if you have previously revoked your consent.
The application comes with a built-in help document that guides you on developing and managing consent policies. If you need further assistance, please use the form below on this page to contact Lumi's support team.
Application-Specific FAQs
Yes, the application provides a detailed history of all consents you have provided, along with their statuses and associated policies.
Yes, organizational management and administrative teams have access to a complete consent dashboard to monitor the entire consent management lifecycle.
Log in to your agency’s constituent portal and navigate to the “Consent Management” section to access your consent records. You will only see this section if you previously requested a service that required your consent.
Only authorized agency administrators and managers can view your consent information. Constituents can see only their own records. No one other than the individual has access to make changes to their own consent.
If consent is mandatory for the requested service, you will not be able to proceed until consent is provided.
Notifications are sent via email.
Product Overview
Here is a quick overview of our Consent Management application.
Need Additional Support?
Please use the form below to inform us if you are experiencing a problem with the application or have any questions. Our support team will respond as quickly as possible.