Healthcare
In the healthcare industry, digital transformation provides workflow solutions for scientists and lab technicians, enabling them to conduct essential research to develop life-changing pharmaceutical and medical device innovations. It also allows medical staff to concentrate on providing the best possible care for patients. Today's modern healthcare and life sciences industry is interconnected and data-rich. Providers can access records from multiple sources, and pharmacists can efficiently and effectively dispense valuable medications and vaccines.
Furthermore, patients can schedule appointments, receive confirmations and reminders, and access lab results online faster and easier than ever before.
Port Authority
Lumi Services enhances port authority operations with a true modern ERP platform, providing an end-to-end solution to consolidate siloed processes, digitalize operations, and facilitate seamless collaboration. Our innovative supply chain solutions, resource management, and workflow optimization ensure efficient cargo handling and intelligent traffic management.
Additionally, we offer a state-of-the-art engagement portal for self-service, robust persona-based request management, and AI-driven case routing, combined with enterprise-level analytics and integrated financial, human capital, and asset management to promote operational excellence and customer satisfaction.
Utilities
Lumi Services can help utility companies by implementing advanced digital solutions to streamline operations, improve asset management, and enhance customer service. Our modern ERP platform integrates financial, human capital, and enterprise asset management, enabling efficient resource utilization and real-time decision-making. Additionally, our AI-driven analytics and customer engagement portals promote proactive issue resolution and increased customer satisfaction.
Agriculture
To meet the steady growth in the agriculture industry, accelerating digital transformation is essential. Lumi Services provides cutting-edge technology solutions to digitalize operations, streamline processes, and integrate new sensors and IoT at scale. Our modern ERP platform consolidates siloed processes and enhances efficiency through innovative supply chain solutions, resource management, and workflow optimization. Additionally, our robust persona-based request management, AI-driven case routing, and state-of-the-art engagement portal promote self-service and increase customer satisfaction.
With enterprise-level analytics and dashboards, we monitor operation activities and integrate financial, human capital, and asset management for comprehensive business transformation. Lumi Services is dedicated to enabling agriculture businesses with the technology needed to thrive in a rapidly evolving industry.
Retails
Today's consumers are more digitally savvy than ever and expect continuous engagement across multiple channels. The retail industry must develop resilient and ever-evolving business models to provide consumers with a seamless multi-channel experience, personalized product recommendations, loyalty programs, and unparalleled service. Lumi Services shapes solutions for the entire retail value chain. We help our clients across all areas, including service design, macro and micro consumer journey mapping, intelligent store operations, demand and supply planning, and procurement and fulfillment. Our team of experts offers cutting-edge technology and consulting solutions focusing on productivity, cost, and customer experience to positively impact business outcomes.
Logistic
Your customers and third-party transporters expect quick and flawless handling of logistcis lifecycle and change requests with real-time insights and transparency around their shipments. Traditional customer service methods relying on cumbersome phone processes are prone to errors, delays, high costs, and frustration. Lumi Services will implement self-service applications that empower your customers with up-to-date shipment information, while automated tools detect delays and missing shipments, proactively communicating updates. With advanced root-cause analysis and tracking capabilities, Lumi Services ensures continuous operational improvement, increased customer satisfaction, and enhanced productivity.
Hospitality
Transform disruptions into competitive advantages with our comprehensive hospitality solution. We connect and digitalize information and processes across your entire industry journey, enabling you to solve issues, personalize customer experiences, and streamline operations. Key benefits of our hospitality solution include:
- Enhanced Customer Experience: Efficiently manage inquiries, orders, and requests from hotel staff, operations teams, or independent hotel chain owners, resulting in simplified ordering processes and reduced order errors.
- Effortless Product and Service Integration: Seamlessly add new products and services without navigating complex cycles, enhancing your solution offerings with ease.
- Optimized Order Fulfillment and Delivery: Manage the entire hospitality lifecycle on a single platform—from order capture to vendor bidding, approval, fulfillment, delivery, and post-support—ensuring efficient and reliable service.